Tibaje's Privacy Policy — Your Data, Our Responsibility

To deliver our services on the Tibaje platform, we collect two types of information — personal and non-personal. Details are outlined below:

This information is collected only to the extent necessary. We never request unnecessary or excessive data.

Tibaje collects your information in several ways. The key collection methods are described below:

• Directly Provided Information: Information you provide during registration, KYC verification, or when contacting our support team.
• Automatically Collected Information: Information collected automatically through cookies and analytics tools while you use the platform.
• Information from Third Parties: Information received from payment processors or identity verification agencies.
• Public Databases: To prevent fraud and meet legal obligations, information may be verified against public databases maintained by government or regulatory authorities.

You will be clearly informed before any data is collected in each instance, and your consent will be obtained where required. If you choose not to provide certain information, access to some services may be limited.

Tibaje uses collected data only for specific, legitimate purposes. We never use your information unnecessarily. The key purposes are outlined below:

• Account Creation & Management: To complete registration, login, and account verification.
• Payment Processing: To process deposits, withdrawals, and maintain transaction records.
• Customer Support: To address your questions, complaints, or issues.
• Security & Fraud Prevention: To detect and prevent account hacking, fraud, and illegal activity.
• Legal Compliance: To meet regulatory requirements and comply with AML policies.
• Service Improvement: To analyze usage patterns and improve the platform experience.
• Relevant Contact: To send bonus offers, important updates, and security-related notifications.

Tibaje does not sell or unnecessarily share your personal information with third parties. However, there are specific circumstances where disclosure becomes necessary:

• Payment Partners: Limited data is shared with payment providers including Mobile Pay, Nagad, Rocket, and others solely to process transactions.
• Identity Verification Agency: Information is shared with authorized verification providers for the KYC process.
• Legal Authority: We may be required to disclose data in response to court orders, government investigations, or regulatory requests.
• Technology Service Providers: Hosting, cloud storage, or cybersecurity service providers — all of whom are contractually bound to comply with our privacy policy.

Before sharing data with any third party, we ensure they meet the required security standards. The amount of data shared is always kept to a minimum.

Cookies and similar technologies are used on the Tibaje website and app to enhance your browsing experience and ensure the platform functions properly.

You can disable optional cookies at any time through your browser settings. However, disabling essential cookies may cause certain key features of the platform to stop working.

Tibaje uses the latest industry-standard technology to keep your data secure. Our layers of protection are as follows:

• SSL/TLS Encryption: Every data transfer is secured with 256-bit SSL encryption. No third party can intercept information exchanged between your browser and our servers.
• Data Encryption at Rest: All sensitive data stored on our servers is kept in encrypted form.
• Two-Factor Authentication (2FA): OTP verification as an added layer of security when logging into your account.
• Firewall & Intrusion Detection: Advanced firewalls and real-time monitoring systems to defend against cyberattacks.
• Regular Security Audits: Third-party security experts regularly audit our systems for vulnerabilities.
• Staff Training: All our staff receive regular training on data protection.

As a Tibaje user, you have the following rights over your personal data:

• Right to Access: You may request to know what personal information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: Where no legal obligation exists, you may request the deletion of certain data after your account is closed.
• Right to Data Portability: You may request a copy of your collected data in a specified format.
• Right to Object to Processing: You may object to the use of your data for specific purposes.
• Right to Withdraw Consent: You may withdraw any previously given consent at any time.

To exercise these rights, email our support team at: support@tibaje.bet. We typically respond within 30 business days.

Tibaje retains your data only for as long as necessary. The following policies guide our retention periods:

• Active Accounts: All information is retained for as long as your account remains active.
• Closed Accounts: Transaction records are retained for up to 5 years after account closure due to legal obligations.
• KYC Documents: Retained for 5–7 years in accordance with regulatory requirements.
• Customer Support Records: Retained for up to 2 years after the issue is resolved.

After the specified retention period, data is securely deleted or fully anonymised.

Tibaje strictly does not serve anyone under the age of 18. We do not knowingly collect information from minors. Age verification is in place at registration, and additional checks are carried out whenever there is any doubt.

If we become aware that a minor's information is present in our system, we will delete it immediately and close the associated account. If you have any information regarding this, please support@tibaje.betto let us know.

This Privacy Policy may be updated from time to time due to business changes, legal updates, or technical improvements. When changes are made, we will:

• The update date will be clearly displayed on the website.
• You will be notified in advance at your registered email address about any significant changes.
• For major changes, a notice will be displayed on the platform.

Continued use of Tibaje after any changes will be considered acceptance of the updated policy.

For any questions, concerns, or complaints regarding our privacy policy, please contact us:

• Email: support@tibaje.bet
• Support: Platform live chat support (available 24/7)
• Response Time: Usually within 24–48 hours

We take every message seriously and always aim to respond as quickly as possible.